As we have previously emphasized in the past, Blades Direct is aggressively committed to customer service and customer satisfaction. Whether it's the ease of our ordering process, to our fast shipping times, to helping resolve issues after a purchase, Blades Direct ensures that each one of our customers is treated with the utmost respect and care -- regardless of order size. For this reason, Blades Direct is pleased to offer a 100% SATISFACTION GUARANTEE on all of our orders. What this means is that customers can shop diamond blades online and if there are any issues at all, they can swap out their product(s) with those of equal or lesser value, pursuant to activating their blade warranty per our Terms of Service. What this basically means is you can shop with confidence, knowing you will never be "stuck" with a product you are not happy with. Simply cover the shipping cost, and you will be sent your new item(s). As far as we're aware, Blades Direct is the only company in the diamond blades industry that has this "no questions asked" return policy. We know that customers have many choices, and it is our goal to have lifelong customers and we are willing to do whatever it takes to make sure they are happy. If you have any questions about our return policy or customer satisfaction guarantee, be sure to speak with a customer service representative toll free at 855-225-2337. Thanks for choosing Blades Direct and we look forward to service all of your needs for diamond blades, saws, mixers, tampers, Crown mixers, saws, and Husqvarna products.