For our loyal customers, many know exactly what to expect when ordering diamond blades online, as well as other products such as mixers, chemicals, polishing pads, and tampers. However, some common question from those who are ordering from us for the first time are "what can I expect when ordering?" and "how long will it take to receive my products?" At Blades Direct, LLC, customer service is our top priority and we do our best to go above and beyond the expectations of our customers. The ordering process will go something like this: A customer will browse our online inventory of products and then order the items that they want. If there is something they want but do not see, they can always call the company toll free at 1-855-225-2337 and ask about our full range of available products. A customer at that point will place their order, then it will be processed soon thereafter. We try to ship all products within 24 hours of the order taking place, making us one of the fastest shippers of diamond blades products in the industry. Once the product arrives to its destination, customers can always be assured that they have a 100% SATISFACTION GUARANTEE on all of our orders. What this means is that customers can shop diamond blades online and if there are any issues at all, they can swap out their product(s) with those of equal or lesser value, pursuant to activating their blade warranty per our Terms of Service. As far as we are aware, no one else in the industry provides this type of flexibility. If you are in need of diamond blades products, be sure to contact us to learn more about our unique ordering process. We look forward to having you join us as a valued customer and servicing your diamond products needs in the near future! BLADES DIRECT, LLC